14 days

48 hrs

5–7 days

• Items in original, unused condition with all tags attached.

• Products returned within 14 days of the delivery date.

• Items damaged or defective upon arrival (photos required).

• Wrong item received — we'll cover return shipping costs.

• Products in their original dust bag and packaging.

• Personalised, monogrammed, or custom-engraved items.

• Items showing signs of use, odour, scratches, or stains.

• Products returned after the 14-day window.

• Items without original tags, dust bag, or packaging.

• Sale items marked 'Final Sale' at the time of purchase.

• Refunds are initiated within 3–5 business days of receiving the returned item.

• Credit/Debit card refunds: 5–7 banking days after initiation.

• UPI & Net Banking refunds: 3–5 banking days after initiation.

• Cash on Delivery orders: refunded to your bank account via NEFT.

• You'll receive an email confirmation once the refund is processed.

• We offer size and colour exchanges within 14 days of delivery.

• Exchange requests are subject to stock availability.

• Return shipping for exchanges is covered by Zinria Leather on the first request.

• Exchanged items follow the same returns eligibility criteria.

• Contact us at support@zinrialeather.com to initiate an exchange.

Important Note on Leather Goods

Leather is a natural material. Variations in texture, grain, shade, and markings are inherent characteristics — not defects. These variations make each Zinria Leather piece unique. Minor natural marks are not grounds for return; however, structural defects or manufacturing faults absolutely are.